Difference between revisions of "VT3000 - Do Not Send Messages for Breaks"

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<br>
=Instructions=
=<big>'''Instructions'''</big>=
 
<br>
'''1.''' Open the VT3000 web interface – log in – select Configuration – select Routing.
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
 
|-
<gallery widths=93 heights=93>
|<big>'''Step 1.'''</big>
3110_1.png|Configuration
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
3110_2.png|Routing
|valign="top" |
</gallery>
|-
 
|Open the VT3000 web interface – log in – select Configuration – select Routing.
 
{|style="margin:left;"
'''2.''' Select a Route from the list so that it is highlighted - select the Edit button.
|valign="top" |
 
{|class="wikitable" style=" align="center; " background:white;"
<gallery widths=308 heights=285>
|-
File:Break1.png
|[[File:3110_1.png|center|93px]] || [[File:3110_2.png|center|93px]]
</gallery>
|-
 
|style="text-align:center" | '''Configuration''' ||style="text-align:center" | '''Routing'''
 
|}
'''3.''' By default you will be taken to the Route Properties tab. On this page you will see the following options:
|}
 
|}
<gallery widths=514 heights=218>
|}
File:Break2.png
<br>
</gallery>
----
 
<br>
    '''a. Route ID''' – default system setting.
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
    '''b. Route Name''' – name that was setup for the Route.
|-
    '''c. Repeat Last Escalation''' – mark if the last escalation should continue to get notifications if a call is not cleared.
|<big>'''Step 2.'''</big>
    '''d. Send Communications''' - tells the system when to send Communications to the Outputs on the Escalation.
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
          '''1.''' Always - sends communications to the Outputs on the Escalation at all times associated with the Outputs assigned Schedule/Shift.
|valign="top" |
          '''2.''' Only During Scheduled Time - sends communications to the Outputs on the Escalation when there is NOT a Break or Lunch/Dinner.
|-
              '''i.''' Schedule - drop down list of all Schedules created in the system.
|Select a Route from the list so that it is highlighted - select the Edit button.
 
{|style="margin:left;"
 
|valign="top" |
'''5.''' Select the Only During Scheduled Time option.
{|class="wikitable" style=" align="center; " background:white;"
 
|-
<gallery widths=511 heights=241>
|[[File:Break1.png|center|308px]]
File:Break3.png
|}
</gallery>
|}
 
|}
 
|}
'''6.''' If you have multiple Schedules, select the down arrow for the Schedule field and select the appropriate Schedule.
<br>
 
----
<gallery widths=506 heights=281>
<br>
File:Break4.png
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
</gallery>
|-
 
|<big>'''Step 3.'''</big>
 
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
'''7.''' Select Save & Exit when completed.
|valign="top" |
 
|-
 
|By default you will be taken to the Route Properties tab. On this page you will see the following options:
'''8.''' Using our Sample Schedule shown in the Requirements section, the Outputs on the Test Route 1 Escalations will not get Communications during the following times:
{|style="margin:left;"
 
|valign="top" |
    '''a.''' 8:00 am to 8:15 am
{|class="wikitable" style="background:white; width: 775px;"
    '''b.''' 11:15 am to 11:45 am
|-
    '''c.''' 1:15 pm to 1:30 pm
|[[File:Break2.png|center|514px]]
|}
{|class="wikitable" style="background:white; width: 775px;"
|-
|'''Route ID''' – assigned by the VT3000 software.
|-
|'''Route Name''' – enter a name for the route.
|-
|'''Repeat Last Escalation''' – mark if the last escalation should continue to get notifications if a call is not cleared.
|-
|'''Send Communications''' - tells the system when to send Communications to the Outputs on the Escalation.
|-
|'''Always''' - sends communications to the Outputs on the Escalation at all times associated with the Outputs assigned Schedule/Shift.
|-
|-'''Only During Scheduled Time''' - sends communications to the Outputs on the Escalation when there is NOT a Break or Lunch/Dinner.
|}
|}
|}
|}
<br>
----
<br>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
|-
|<big>'''Step 4.'''</big>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
|valign="top" |
|-
|Select the Only During Scheduled Time option.
{|style="margin:left;"
|valign="top" |
{|class="wikitable" style="background:white;"
|-
|[[File:Break3.png|center|511px]]
|}
|}
|}
|}
<br>
----
<br>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
|-
|<big>'''Step 5.'''</big>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
|valign="top" |
|-
|If you have multiple Schedules, select the down arrow for the Schedule field and select the appropriate Schedule.
{|style="margin:left;"
|valign="top" |
{|class="wikitable" style="background:white;"
|-
|[[File:Break4.png|center|506px]]
|}
|}
|}
|}
<br>
----
<br>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
|-
|<big>'''Step 6.'''</big>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
|valign="top" |
|-
|Select Save & Exit when completed.
|}
|}
<br>
----
<br>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
|-
|<big>'''Step 7.'''</big>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
|valign="top" |
|-
|Using our Sample Schedule shown in the Requirements section, the Outputs on the Test Route 1 Escalations will not get Communications during the following times:
{|style="margin:left;"
|valign="top" |
{|class="wikitable" style="background:white;"
|-
|'''1st Break''' - 8:00 am - 8:15 am
|-
|'''Lunch''' - 11:15 am - 11:45 am
|-
|'''2nd Break''' - 1:15 pm - 1:30 pm
|}
|}
|}
|}
<br>
----
----
----
----
 
<br>
 
{|style="margin: auto; background:#eaf3ff; border:1px solid #2a4b8d"
{|style="margin: auto; background:#eaf3ff; border:1px solid #2a4b8d"
|valign="top" |
|valign="top" |
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             </inputbox>
             </inputbox>
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<br>
 
[[Category:VT3000 Core Software]]
[[Category:VT3000 Core Software]]
[[Category:Configuration]]
[[Category:Configuration]]
[[Category:Routes]]
[[Category:Routes]]

Revision as of 15:26, 5 November 2021

Overview
If your facility has a need to stop communications during Breaks, the guide below will explain how to set this up.
Requirements
1. The VT3000 Core Software installed and running on your system.
2. At least one Route setup in the system.
3. At least one Schedule that has Shifts with Breaks setup in the system.
Sample Schedule - Shifts with Breaks
Break5.png


Instructions


Step 1.
Open the VT3000 web interface – log in – select Configuration – select Routing.
3110 1.png
3110 2.png
Configuration Routing



Step 2.
Select a Route from the list so that it is highlighted - select the Edit button.
Break1.png



Step 3.
By default you will be taken to the Route Properties tab. On this page you will see the following options:
Break2.png
Route ID – assigned by the VT3000 software.
Route Name – enter a name for the route.
Repeat Last Escalation – mark if the last escalation should continue to get notifications if a call is not cleared.
Send Communications - tells the system when to send Communications to the Outputs on the Escalation.
Always - sends communications to the Outputs on the Escalation at all times associated with the Outputs assigned Schedule/Shift.



Step 4.
Select the Only During Scheduled Time option.
Break3.png



Step 5.
If you have multiple Schedules, select the down arrow for the Schedule field and select the appropriate Schedule.
Break4.png



Step 6.
Select Save & Exit when completed.



Step 7.
Using our Sample Schedule shown in the Requirements section, the Outputs on the Test Route 1 Escalations will not get Communications during the following times:
1st Break - 8:00 am - 8:15 am
Lunch - 11:15 am - 11:45 am
2nd Break - 1:15 pm - 1:30 pm



Related - Step by Step Guides
Add a Route
Add a Pager
Add an Email
Add a Cell Phone (Text Message)
Add a Two-Way Radio Channel
Add an Output Group
Add a Phone (Voice)
Print Out of a Route
Additional Help
Submit a Ticket - https://www.versacall.com/customer-support/service-ticket
Training Videos - https://www.versacall.com/training

 


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