| Overview
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| If your facility has a need to stop communications during Breaks, the guide below will explain how to set this up.
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| Requirements
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| 1. The VT3000 Core Software installed and running on your system.
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| 2. At least one Route setup in the system.
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| 3. At least one Schedule that has Shifts with Breaks setup in the system.
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| Sample Schedule - Shifts with Breaks
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Video
File:No Messages on Break.mkv
Instructions
Step 1.
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| Open the VT3000 web interface – select VT3000 Core Software - log in – select Configuration – select Routing.
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Step 2.
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| Select a Route from the list so that it is highlighted - select the Edit button.
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Step 3.
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By default you will be taken to the Route Properties tab. On this page you will see the following options:
| Route ID – assigned by the VT3000 software.
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| Route Name – enter a name for the route.
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| Repeat Last Escalation – mark if the last escalation should continue to get notifications if a call is not cleared.
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| Send Communications - tells the system when to send Communications to the Outputs on the Escalation.
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| Always - sends communications to the Outputs on the Escalation at all times associated with the Outputs assigned Schedule/Shift.
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Step 4.
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| Select the Only During Scheduled Time option.
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Step 5.
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| If you have multiple Schedules, select the down arrow for the Schedule field and select the appropriate Schedule.
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Step 6.
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| Select Save & Exit when completed.
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Step 7.
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Using our Sample Schedule shown in the Requirements section, the Outputs on the Test Route 1 Escalations will not get Communications during the following times:
| 1st Break - 8:00 am - 8:15 am
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| Lunch - 11:15 am - 11:45 am
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| 2nd Break - 1:15 pm - 1:30 pm
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