Difference between revisions of "VT3000 - Update Firmware - Manually"

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=Overview=
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Firmware updates are sent out with Software updates. This guide explains how to update firmware on the I/O Module and Tablet for PSM, TIM and BSC. Before starting this guide contact VersaCall Service to get a zip file containing the files needed for this process. A device that is able to read a micro SD card is required for this process.
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|-align="center"
    '''IMPORTANT –''' ALWAYS update the Touch Screen first then update the I/O module. Failure to do this will cause the Touch Screen to loose communication with the I/O module.
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|[[Image:CallUsBtn.png|Call Now 858-677-6766]]
=Requirements=
|
 
|[[Image:SubmitTckBtn.png|link=https://www.versacall.com/customer-support/service-ticket]]
    '''1.'''  Get the LOADME.hex and 0001_00.apk files from VersaCall.
|
    '''2.'''  Micro SD Card from BSC, TIM or PSM IO Module.
|[[Image:EmailUsBtn.png|link=mailto:[email protected]?Subject=Help%20Needed%20Wiki&body=Type%20Message%20Here]]
    '''3.'''  Micro SD Card Adapter
|}
    '''4.'''  SD Card Reader (Stand-Alone or on a Computer)
<br>
    '''5.'''  USB or Remote Coordinator connected and communicating with the Control Unit.
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    '''6.'''  BSC, TIM or PSM powered, connected to an IO Module and currently showing on the Device Status page in black.
----
 
<br>
 
[[File:GeneralHeader.png]]
=Instructions=
<br>
 
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
'''1.''' Unzip the file received from VersaCall - there will be 2 files “0001_00.apk” & “LOADME.hex” - place the files on the desktop.
|-
 
|<big>'''Overview'''</big>
<gallery widths=91 heights=127>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
File:3143 1.png
|valign="top" |
</gallery>
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<gallery widths=90 heights=138>
|Firmware updates are available any time from a VersaCall Technician. This page has links to update firmware on Touch Screens & I/O Modules.  Please read each section so that you select the correct link and choose the best method for your situation.
File:3143 2.png
|}
</gallery>
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<gallery widths=88 heights=123>
<br>
File:3143 3.png
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
</gallery>
|-
 
|<big>'''Requirements'''</big>
 
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
'''2.''' Stop all processes and alarms on the module. '''NOTE:''' do not use the module until the update is complete.
|valign="top" |
 
{| class="wikitable mw-collapsible mw-collapsed" width="775px;"
'''3.''' Disconnect power from the I/O module - loosen the 4 screws from I/O module - remove the cover.
|-
 
|style="text-align: center;" | '''See Requirements Here'''
<gallery widths=275 heights=391>
|-
File:program1.png
|'''1.'''  The VT3000 Core Software installed and running on your system.
</gallery>
|-
 
|'''2.'''  A Coordinator must be setup, powered and communicating with the VT3000 Core Software.
 
|-
'''4.''' On the I/O board – locate the Micro SD card in the top right corner.
|'''3.'''  USB Device to transfer files.
 
|-
<gallery widths=446 heights=636>
|'''4.'''  Micro SD Card reader (adapter).
File:3143 4.png
|-
</gallery>
|'''5.'''  A computer/laptop that can be used for the file exchange.
 
|}
 
|}
'''5.''' Remove the micro SD card - push up on the metal sleeve then pull down. When you push up the sleeve click. '''NOTE:''' do this step with care. If the sleeve is damaged the entire I/O module will need to be replaced.
|}
 
<br>
<gallery widths=300 heights=307>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
File:3143 5.png
|-
</gallery>
|<big>'''Advantages for this Method'''</big>
<gallery widths=200 heights=146>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
File:3143 6.png
|valign="top" |
</gallery>
|-
 
|Manually updating firmware is much faster than wireless. You can complete the task in a couple of minutes with this method. Wirelessly updating can take 1 to 2 hours to complete.
 
|}
'''6.''' Connect the Micro SD card to an adapter - insert adapter to a reader - plug the SD Card reader into the computer. Open Windows Explorer if it does not automatically open.
|}
 
<br>
<gallery widths=200 heights=170>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
File:program2.png
|-
</gallery>
|<big>'''Disadvantages for this Method'''</big>
<gallery widths=400 heights=289>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
File:mp3_file2.png
|valign="top" |
</gallery>
|-
 
|You will need a Computer that you can use to transfer files. A USB Drive (if you have this type) and a Micro SD Card Adapter/Reader.
 
|}
'''7.''' Using Windows Explorer navigate to the desktop - right click on the “0001_00.apk” file - select Copy.
|}
 
<br>
<gallery widths=460 heights=330>
----
File:3143 7.png
----
</gallery>
<br>
 
[[File:DetailHeader.png]]
 
<br>
'''8.''' Navigate to the micro SD card – right click and select Paste. '''NOTE:''' Do not alter or remove any of the files that show on the card.
<span style="color:red">'''<big>IMPORTANT: Touch Screens Must be Updated First.</big>'''</span>
 
<br>
<gallery widths=504 heights=400>
<br>
File:3143 8.png
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
</gallery>
|-
 
|<big>There are 2 types of Touch Screens - '''USB Enabled''' & '''Non-USB Enabled'''.</big>
 
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
'''9.''' Remove the SD card adapter from the reader – remove the Micro SD card from the adapter - insert the Micro SD card into the sleeve on the I/O module.
|valign="top" |
 
|-
'''10.''' Push the sleeve down towards the circuit board - push sleeve down towards the power cord until it clicks into place.
|[[File:Bscin18.png|center|300px]]
 
|-
'''11.''' Connect the 3 prong connector - plug in the power supply. After a 2 to 5 minutes the touch screen will show a “Downloading Software” message.
|style="text-align:center" |'''<big>USB Enabled Touch Screen</big>'''
 
|}
<gallery widths=877 heights=512>
<br>
File:3143 9.png
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
</gallery>
|valign="top" |
 
|-
 
|[[File:OldBSCScreen.png|center|150px]] || [[File:OldTIMScreen.png|center|200px]] || [[File:OldPSMScreen.png|center|200px]]
'''12.''' A “Downloading Software Update” status bar will show. This bar will show the progress of the download - total download time should be about 15 to 20 minutes.
|-
 
|style="text-align:center" colspan=3|'''<big>Non-USB Enabled Touch Screen</big>'''
<gallery widths=850 heights=498>
|}
File:3143 10.png
<br>
</gallery>
{|style="margin:left; width: 800px; background:white; padding:5px; border:2px solid #000000;"
 
|valign="top" |
 
|-
'''13.''' When the download is complete a VersaCall Installation screen shows – select the Install option in the bottom right corner.
|style="text-align:center"|<big>[[VT3000 - Update Touch Screen HMI - USB|'''<u>CLICK HERE</u>''']] for instructions on  updating a '''USB Enabled''' Touch Screen.</big>
 
|-
<gallery widths=844 heights=494>
|
File:3143 11.png
|-
</gallery>
|style="text-align:center"|<big>[[VT3000 - Update Touch Screen HMI - No USB|'''<u>CLICK HERE</u>''']] for instructions on updating a '''Non-USB Enabled''' Touch Screen.</big>
 
|}
 
|}
'''14.''' After the install is complete the VersaCall screen will appear. If the Android home screen appears select the Home icon.
<br>
 
----
'''15.''' Disconnect power from the I/O module. Remove the micro SD card as you did in step 5.
----
 
<br>
'''16.''' Connect the Micro SD card to an adapter - insert adapter to a reader - plug the SD Card reader into the computer. Open Windows Explorer if it does not automatically open.
[[File:DetailHeader.png]]
 
<br>
<gallery widths=200 heights=170>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
File:program2.png
|-
</gallery>
|<big>Instructions are the same for all I/O Modules.</big>  
<gallery widths=400 heights=289>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
File:mp3_file2.png
|valign="top" |
</gallery>
|-
 
||[[File:IOUpdate1.png|center|200px]] || [[File:IOUpdate2.png|center|200px]] || [[File:IOUpdate3.png|center|200px]]
 
|-
'''17.''' Use Windows Explorer to find the 2 files from the zip file. Right click on the “LOADME.hex” file - select Copy.
|[[File:IOUpdate4.png|center|200px]] || [[File:IOUpdate5.png|center|200px]]
 
|}
<gallery widths=424 heights=319>
<br>
File:3143 12.png
{|style="margin:left; width: 800px; background:white; padding:5px; border:2px solid #000000;"
</gallery>
|valign="top" |
 
|-
 
|style="text-align:center"|<big>[[VT3000 - Update IO Module Firmware - BSC, TIM, PSM|'''<u>CLICK HERE</u>''']] for instructions on updating an I/O Module.</big>
'''18.''' Navigate to the micro SD card – right click - select Paste. '''NOTE:''' Do not alter or remove any of the files.
|}
 
|}
<gallery widths=504 heights=400>
<br>
File:3143 13.png
----
</gallery>
----
 
<br>
 
{|style="margin:auto;"
'''19.''' Remove the SD card adapter from the reader – remove the Micro SD card from the adapter - insert the Micro SD card into the sleeve on the I/O module.
|+
 
[[File:RelatedHowTos.png|center]]
'''20.''' Push the sleeve down towards the circuit board - push sleeve down towards the power cord until it clicks into place.
|align="center" |
 
{| class="wikitable mw-collapsible mw-collapsed" width="400px;"
'''21.''' Connect power to the I/O module.
|-
 
|style="text-align: center;" | '''Select a Guide Here'''
'''22.''' The I/O module will only take 1 to 3 minutes to update. Check the Device Status to ensure the module shows the latest firmware version.
|-
 
|[[VT3000 - Update Touch Screen HMI - No USB|Manually Update Firmware/HMI - Non-USB Touch Screen]]
 
|-
=Step by Step Guides=
|[[VT3000 - Update Touch Screen HMI - USB|Manually Update Firmware/HMI - USB Touch Screen]]
 
|-
[[VT3000_-_Update_Configuration_-_TIM,_PSM,_BSC|Update BSC, TIM or PSM Configuration]]
|[[VT3000 - Update IO Module Firmware - BSC, TIM, PSM|Manually Update Firmware - I/O Module]]
 
|-
[[VT3000_-_Update_Firmware_-_Wireless|Update Firmware Wirelessly]]
|[[VT3000 - Update Firmware - Wireless|Wirelessly Update Firmware on a BSC, TIM or PSM]]
 
|-
 
|[[VT3000 - Update Firmware - Call Station - Manually|Manually Update Firmware on a Call Station]]
=Having Trouble?=
|-
 
|[[VT3000 - Update Firmware - Battery Call Station - Wireless|Wirelessly Update Firmware on a Battery Powered Call Station]]
<gallery widths=150px>
|-
File:ticketicon.png|Submit a Service Ticket|link=VT3000_Home
|[[VT3000 - Update Firmware - Powered Call Station - Wireless|Wirelessly Update Firmware on a Powered Call Station]]
</gallery>
|}
 
|}
 
<br>
=Categories=
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<br>
{|style="margin:auto;"
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[[File:SearchHeader.png|center]]
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{|class="wikitable"
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|<inputbox>type=search</inputbox>
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<br>
[[File:VC Footer.png|center]]
{|style="background:transparent; color:black" border="0" height="200" align="center" valign="bottom" cellpadding=10px cellspacing=10px
|+style="background:transparent|
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|[[File:LinkedIn.png|Follow Us On LinkedIn|link=https://www.linkedin.com/company/versacall/]]
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|[[File:BlogIcon.png|View our Blog|link=https://www.versacall.com/blog/]]
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<br>
[[Category:VT3000 Core Software]]
[[Category:VT3000 Core Software]]
[[Category:Device Hardware]]
[[Category:Device Hardware]]
[[Category:Call Station]]
[[Category:BSC]]
[[Category:BSC]]
[[Category:TIM]]
[[Category:TIM]]
[[Category:PSM]]
[[Category:PSM]]

Latest revision as of 19:28, 20 April 2023

Call Now 858-677-6766 SubmitTckBtn.png EmailUsBtn.png



GeneralHeader.png

Overview
Firmware updates are available any time from a VersaCall Technician. This page has links to update firmware on Touch Screens & I/O Modules. Please read each section so that you select the correct link and choose the best method for your situation.


Requirements
See Requirements Here
1. The VT3000 Core Software installed and running on your system.
2. A Coordinator must be setup, powered and communicating with the VT3000 Core Software.
3. USB Device to transfer files.
4. Micro SD Card reader (adapter).
5. A computer/laptop that can be used for the file exchange.


Advantages for this Method
Manually updating firmware is much faster than wireless. You can complete the task in a couple of minutes with this method. Wirelessly updating can take 1 to 2 hours to complete.


Disadvantages for this Method
You will need a Computer that you can use to transfer files. A USB Drive (if you have this type) and a Micro SD Card Adapter/Reader.



DetailHeader.png
IMPORTANT: Touch Screens Must be Updated First.

There are 2 types of Touch Screens - USB Enabled & Non-USB Enabled.
Bscin18.png
USB Enabled Touch Screen


OldBSCScreen.png
OldTIMScreen.png
OldPSMScreen.png
Non-USB Enabled Touch Screen


CLICK HERE for instructions on updating a USB Enabled Touch Screen.
CLICK HERE for instructions on updating a Non-USB Enabled Touch Screen.



DetailHeader.png

Instructions are the same for all I/O Modules.
IOUpdate1.png
IOUpdate2.png
IOUpdate3.png
IOUpdate4.png
IOUpdate5.png


CLICK HERE for instructions on updating an I/O Module.



RelatedHowTos.png
Select a Guide Here
Manually Update Firmware/HMI - Non-USB Touch Screen
Manually Update Firmware/HMI - USB Touch Screen
Manually Update Firmware - I/O Module
Wirelessly Update Firmware on a BSC, TIM or PSM
Manually Update Firmware on a Call Station
Wirelessly Update Firmware on a Battery Powered Call Station
Wirelessly Update Firmware on a Powered Call Station



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VC Footer.png
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