Difference between revisions of "VT3000 - Update Firmware - Wireless"
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=Overview= | {|style="background:transparent; color:black" border="0" height="230" align="center" valign="bottom" | ||
Firmware updates are included with Software Updates. This guide explains how to update a TIM, PSM | |+style="background:transparent| | ||
|-align="center" | |||
| | |||
|[[Image:CallUsBtn.png|Call Now 858-677-6766]] | |||
| | |||
=Requirements | |[[Image:SubmitTckBtn.png|link=https://www.versacall.com/customer-support/service-ticket]] | ||
| | |||
|[[Image:EmailUsBtn.png|link=mailto:[email protected]?Subject=Help%20Needed%20Wiki&body=Type%20Message%20Here]] | |||
|} | |||
<br> | |||
---- | |||
---- | |||
= | <br> | ||
''' | [[File:GeneralHeader.png]] | ||
<br> | |||
'''1.''' Open the VT3000 web interface – log in – select Diagnostics – select Device Status. | {|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;" | ||
|- | |||
|<big>'''Overview'''</big> | |||
File:3204 1.png| | {|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;" | ||
File:3204 2.png|Device Status | |valign="top" | | ||
< | |- | ||
|Firmware updates are included with Software Updates or from a VersaCall Technician. This guide explains how to update a BSC, TIM, and PSM Firmware using the Wireless Mesh infrastructure. If you want to update your Switch Contact Module or Wireless Controls Module, skip the Touch Screen section. | |||
|} | |||
'''2.''' Find the device with a green update icon - select Options for the Device. | |} | ||
<br> | |||
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;" | |||
File:3204 3.png | |- | ||
< | |<big>'''Requirements'''</big> | ||
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;" | |||
|valign="top" | | |||
'''3.''' Select Firmware. | {| class="wikitable mw-collapsible mw-collapsed" width="775px;" | ||
|- | |||
|style="text-align: center;" | '''See Requirements Here''' | |||
File:3204 4.png | |- | ||
< | |'''1.''' The VT3000 Core Software installed and running on your system. | ||
|- | |||
|'''2.''' A Coordinator must be setup, powered and communicating with the VT3000 Core Software. | |||
'''4.''' | |- | ||
|'''3.''' Hardware device being updated, powered and communicating with the system. | |||
|} | |||
File:3204 | |} | ||
|} | |||
<br> | |||
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;" | |||
''' | |- | ||
|<big>'''Advantages to this Method'''</big> | |||
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;" | |||
|valign="top" | | |||
|- | |||
|Wirelessly updating firmware does not require any additional item. Everything can be done using the VT3000 Core Software. | |||
|} | |||
''' | |} | ||
<br> | |||
< | {|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;" | ||
|- | |||
< | |<big>'''Disadvantages to this Method'''</big> | ||
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;" | |||
|valign="top" | | |||
''' | |- | ||
|The process of updating will take 1 to 3 hours to complete depending on how busy your system is. You can only update 1 device at a time. | |||
|} | |||
''' | |} | ||
<br> | |||
---- | |||
File:3204 | ---- | ||
<br> | |||
[[File:InstructionHeader.png]] | |||
<br> | |||
<span style="color:red">'''<big>IMPORTANT: Touch Screens Must be Updated First. This is the <u>.apk</u> file.</big>'''</span> | |||
<br> | |||
< | <br> | ||
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;" | |||
< | |- | ||
|<big>'''Step 1.'''</big> | |||
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;" | |||
''' | |valign="top" | | ||
|- | |||
|Open the VT3000 web interface – select VT3000 Core Software - log in – select Diagnostics – select Device Status. | |||
File:3204 | {|style="margin:left;" | ||
|valign="top" | | |||
{|class="wikitable" style="background:white; align:center;" | |||
|- | |||
|[[File:3204 1.png|center|85px]] || [[File:3204 2.png|center|85px]] | |||
|- | |||
< | |style="text-align:center" | '''Diagnostics''' ||style="text-align:center" | '''Device Status''' | ||
|} | |||
< | |} | ||
|} | |||
|} | |||
''' | <br> | ||
---- | |||
< | <br> | ||
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;" | |||
|- | |||
|<big>'''Step 2.'''</big> | |||
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;" | |||
|valign="top" | | |||
|- | |||
|Find the device with a green update icon - select Options for the Device. | |||
File: | {|style="margin:left;" | ||
< | |valign="top" | | ||
{|class="wikitable" style="background:white; align:center;" | |||
|- | |||
''' | |[[File:3204 3.png|center|750px]] | ||
|} | |||
|} | |||
File:3204 | |} | ||
< | |} | ||
<br> | |||
---- | |||
''' | <br> | ||
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;" | |||
|- | |||
File:3204 | |<big>'''Step 3.'''</big> | ||
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;" | |||
|valign="top" | | |||
|- | |||
|Select Firmware from the list. | |||
{|style="margin:left;" | |||
< | |valign="top" | | ||
{|class="wikitable" style="background:white; align:center;" | |||
< | |- | ||
|[[File:3204 4.png|center|477px]] | |||
|} | |||
''' | |} | ||
|} | |||
|} | |||
File:3204 | <br> | ||
---- | |||
<br> | |||
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;" | |||
|- | |||
|<big>'''Step 4.'''</big> | |||
< | {|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;" | ||
|valign="top" | | |||
< | |- | ||
|On the right side of the list you will see the Firmware Properties. | |||
{|style="margin:left;" | |||
''' | |valign="top" | | ||
{|class="wikitable" style="background:white; align:center; width:775px;" | |||
|- | |||
|[[File:3204 7.png|center|445px]] | |||
|} | |||
{|class="wikitable" style="background:white; align:center; width:775px;" | |||
|- | |||
|'''Module Type Name''' - this will be labeled as BSC, Touch Input Module or Production Status Module - the version will display in the field. | |||
|- | |||
|'''VersaCall HMI''' - the version of the HMI/App on the Touch Screen will display in the field. | |||
|- | |||
|'''New Version''' - you will use the down arrow in the field to select the firmware version you want to upgrade to. | |||
|} | |||
|} | |||
|} | |||
|} | |||
<br> | |||
---- | |||
<br> | |||
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;" | |||
|- | |||
|<big>'''Step 5.'''</big> | |||
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;" | |||
|valign="top" | | |||
|- | |||
|Select the down arrow in the New Version field. Select the latest VersaCall HMI '''.apk''' file. | |||
{|style="margin:left;" | |||
|valign="top" | | |||
{|class="wikitable" style="background:white; align:center;" | |||
|- | |||
|[[File:3204 6.png|center|262px]] | |||
|} | |||
|} | |||
|} | |||
|} | |||
<br> | |||
---- | |||
<br> | |||
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;" | |||
|- | |||
|<big>'''Step 6.'''</big> | |||
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;" | |||
|valign="top" | | |||
|- | |||
|The HMI version that you selected will show in the New Version field - click on the Update Firmware button. | |||
{|style="margin:left;" | |||
|valign="top" | | |||
{|class="wikitable" style="background:white; align:center;" | |||
|- | |||
|[[File:3204 7.png|center|445px]] | |||
|} | |||
|} | |||
|} | |||
|} | |||
<br> | |||
---- | |||
<br> | |||
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;" | |||
|- | |||
|<big>'''Step 7.'''</big> | |||
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;" | |||
|valign="top" | | |||
|- | |||
|A warning message will appear telling you that the transfer will take a long time to complete. If you are ready to process click on the OK button otherwise select cancel and come back at a different time. | |||
{|style="margin:left;" | |||
|valign="top" | | |||
{|class="wikitable" style="background:white; align:center;" | |||
|- | |||
|[[File:Firmware20.png|center|448px]] | |||
|} | |||
|} | |||
|} | |||
|} | |||
<br> | |||
---- | |||
<br> | |||
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;" | |||
|- | |||
|<big>'''Step 8.'''</big> | |||
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;" | |||
|valign="top" | | |||
|- | |||
|The file transfer will take 20 to 40 minutes to complete. You can monitor the process of the transfer - select Details on Device Status for the device you are updating. | |||
{|style="margin:left;" | |||
|valign="top" | | |||
{|class="wikitable" style="background:white; align:center;" | |||
|- | |||
|[[File:3204 9.png|center|750px]] | |||
|} | |||
|} | |||
|} | |||
|} | |||
<br> | |||
---- | |||
<br> | |||
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;" | |||
|- | |||
|<big>'''Step 9.'''</big> | |||
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;" | |||
|valign="top" | | |||
|- | |||
|Select File Transfers from the list. | |||
{|style="margin:left;" | |||
|valign="top" | | |||
{|class="wikitable" style="background:white; align:center;" | |||
|- | |||
|[[File:3204 10.png|center|127px]] | |||
|} | |||
|} | |||
|} | |||
|} | |||
<br> | |||
---- | |||
<br> | |||
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;" | |||
|- | |||
|<big>'''Step 10.'''</big> | |||
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;" | |||
|valign="top" | | |||
|- | |||
|The file transfer progress will show on the right side of the list - there will be an estimated Time Remaining. | |||
{|style="margin:left;" | |||
|valign="top" | | |||
{|class="wikitable" style="background:white; align:center;" | |||
|- | |||
|[[File:3204 11.png|center|704px]] | |||
|} | |||
|} | |||
|} | |||
|} | |||
<br> | |||
---- | |||
<br> | |||
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;" | |||
|- | |||
|<big>'''Step 11.'''</big> | |||
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;" | |||
|valign="top" | | |||
|- | |||
|After the file is transferr is complete - the Touch Screen will begin to download the file from the I/O Module. There will be a download progress bar shown on the Touch Screen. This download will take 20 to 40 minutes to complete. | |||
{|style="margin:left;" | |||
|valign="top" | | |||
{|class="wikitable" style="background:white; align:center;" | |||
|- | |||
|[[File:3143 10.png|center|464px]] | |||
|} | |||
|} | |||
|} | |||
|} | |||
<br> | |||
---- | ---- | ||
<br> | |||
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;" | |||
|- | |||
|<big>'''Step 12.'''</big> | |||
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;" | |||
|valign="top" | | |||
|- | |||
|Once the transfer is completed you will see an Install window on the Touch Screen - select the Install option. | |||
{|style="margin:left;" | |||
|valign="top" | | |||
{|class="wikitable" style="background:white; align:center;" | |||
|- | |||
|[[File:HMI12.png|center|600px]] | |||
|} | |||
|} | |||
|} | |||
|} | |||
<br> | |||
---- | ---- | ||
<br> | |||
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;" | |||
{|style="margin: | |- | ||
|<big>'''Step 13.'''</big> | |||
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;" | |||
|valign="top" | | |||
|- | |||
|The App install will only take a few seconds - click on the Open option if a screen appears. | |||
{|style="margin:left;" | |||
|valign="top" | | |valign="top" | | ||
{| class=" | {|class="wikitable" style="background:white; align:center;" | ||
|- | |||
|[[File:HMI13.png|center|600px]] | |||
|} | |||
|} | |||
|} | |||
|} | |||
<br> | |||
---- | |||
<br> | |||
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;" | |||
|- | |||
|<big>'''Step 14.'''</big> | |||
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;" | |||
|valign="top" | | |||
|- | |||
|Open the VT3000 web interface – select VT3000 Core Software - log in – select Diagnostics – select Device Status. | |||
{|style="margin:left;" | |||
|valign="top" | | |||
{|class="wikitable" style="background:white; align:center;" | |||
|- | |||
|[[File:3204 1.png|center|85px]] || [[File:3204 2.png|center|85px]] | |||
|- | |||
|style="text-align:center" | '''Diagnostics''' ||style="text-align:center" | '''Device Status''' | |||
|} | |||
|} | |||
|} | |||
|} | |||
<br> | |||
---- | |||
<br> | |||
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;" | |||
|- | |||
|<big>'''Step 15.'''</big> | |||
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;" | |||
|valign="top" | | |||
|- | |||
|Find the device with a green update icon - select Options for the Device. | |||
{|style="margin:left;" | |||
|valign="top" | | |||
{|class="wikitable" style="background:white; align:center;" | |||
|- | |||
|[[File:3204 3.png|center|750px]] | |||
|} | |||
|} | |||
|} | |||
|} | |||
<br> | |||
---- | |||
<br> | |||
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;" | |||
|- | |||
|<big>'''Step 16.'''</big> | |||
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;" | |||
|valign="top" | | |||
|- | |||
|Select Firmware from the list. | |||
{|style="margin:left;" | |||
|valign="top" | | |||
{|class="wikitable" style="background:white; align:center;" | |||
|- | |||
|[[File:3204 4.png|center|477px]] | |||
|} | |||
|} | |||
|} | |||
|} | |||
<br> | |||
---- | |||
<br> | |||
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;" | |||
|- | |||
|<big>'''Step 17.'''</big> | |||
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;" | |||
|valign="top" | | |||
|- | |||
|Select the down arrow on the New Version field. | |||
{|style="margin:left;" | |||
|valign="top" | | |||
{|class="wikitable" style="background:white; align:center;" | |||
|- | |||
|[[File:3204 5.png|center|452px]] | |||
|} | |||
|} | |||
|} | |||
|} | |||
<br> | |||
---- | |||
<br> | |||
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;" | |||
|- | |||
|<big>'''Step 18.'''</big> | |||
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;" | |||
|valign="top" | | |||
|- | |||
|Select the latest '''.hex''' file from the list. | |||
{|style="margin:left;" | |||
|valign="top" | | |||
{|class="wikitable" style="background:white; align:center;" | |||
|- | |||
|[[File:3204 18.png|center|260px]] | |||
|} | |||
|} | |||
|} | |||
|} | |||
<br> | |||
---- | |||
<br> | |||
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;" | |||
|- | |||
|<big>'''Step 19.'''</big> | |||
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;" | |||
|valign="top" | | |||
|- | |||
|Select the Update Firmware button. | |||
{|style="margin:left;" | |||
|valign="top" | | |||
{|class="wikitable" style="background:white; align:center;" | |||
|- | |||
|[[File:3204 19.png|center|447px]] | |||
|} | |||
|} | |||
|} | |||
|} | |||
<br> | |||
---- | |||
<br> | |||
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;" | |||
|- | |||
|<big>'''Step 20.'''</big> | |||
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;" | |||
|valign="top" | | |||
|- | |||
|The transfer will take about 20 to 40 minutes to complete and load on the I/O Module. You can monitor the transfer by selecting Details again, same as shown in the steps for the HMI. | |||
|} | |||
|} | |||
<br> | |||
---- | |||
<br> | |||
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;" | |||
|- | |||
|<big>'''Step 21.'''</big> | |||
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;" | |||
|valign="top" | | |||
|- | |||
|The firmware will take 1 to 3 minutes to fully load. You will need to update the configuration on the device. | |||
{|style="margin:left;" | |||
|valign="top" | | |||
{|class="wikitable" style="background:white; align:center; width:775px;" | |||
|- | |||
|[[VT3000 - Update Configuration - TIM, PSM, BSC|'''CLICK HERE''']] for instructions on updating the configuration. | |||
|} | |||
|} | |||
|} | |||
|} | |||
<br> | |||
---- | |||
---- | |||
<br> | |||
{|style="margin:auto;" | |||
|+ | |||
[[File:RelatedHowTos.png|center]] | |||
|align="center" | | |||
{| class="wikitable mw-collapsible mw-collapsed" width="400px;" | |||
|- | |||
|style="text-align: center;" | '''Select a Guide Here''' | |||
|- | |||
|[[VT3000 - Update Touch Screen HMI - USB|Manually Update Firmware/HMI - USB Touch Screen]] | |||
|- | |||
|[[VT3000 - Update Touch Screen HMI - No USB|Manually Update Firmware/HMI - Non-USB Touch Screen]] | |||
|- | |||
|[[VT3000 - Update IO Module Firmware - BSC, TIM, PSM|Manually Update Firmware - I/O Module]] | |||
|- | |- | ||
|[[VT3000 - Update Firmware - Manually|Manually Update Firmware on a BSC, TIM or PSM]] | |[[VT3000 - Update Firmware - Manually|Manually Update Firmware on a BSC, TIM or PSM]] | ||
Line 160: | Line 498: | ||
|[[VT3000 - Update Firmware - Powered Call Station - Wireless|Wirelessly Update Firmware on a Powered Call Station]] | |[[VT3000 - Update Firmware - Powered Call Station - Wireless|Wirelessly Update Firmware on a Powered Call Station]] | ||
|} | |} | ||
| | |} | ||
<br> | |||
---- | |||
<br> | |||
{|style="margin:auto;" | |||
|+ | |||
[[File:SearchHeader.png|center]] | |||
|align="center" | | |||
{|class="wikitable" | |||
|- | |- | ||
| | |<inputbox>type=search</inputbox> | ||
|} | |||
| | |||
|} | |} | ||
| | <br> | ||
| | ---- | ||
<br> | |||
[[File:VC Footer.png|center]] | |||
{|style="background:transparent; color:black" border="0" height="200" align="center" valign="bottom" cellpadding=10px cellspacing=10px | |||
|+style="background:transparent| | |||
|-align="center" | |||
| | |||
|[[File:LinkedIn.png|Follow Us On LinkedIn|link=https://www.linkedin.com/company/versacall/]] | |||
| | |||
|[[File:BlogIcon.png|View our Blog|link=https://www.versacall.com/blog/]] | |||
|} | |} | ||
<br> | |||
[[Category:VT3000 Core Software]] | [[Category:VT3000 Core Software]] | ||
[[Category:Device Hardware]] | [[Category:Device Hardware]] |
Latest revision as of 19:28, 20 April 2023
Overview
|
Requirements
|
Advantages to this Method
|
Disadvantages to this Method
|
IMPORTANT: Touch Screens Must be Updated First. This is the .apk file.
Step 1.
|
Step 2.
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Step 3.
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Step 4.
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Step 5.
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Step 6.
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Step 7.
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Step 8.
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Step 9.
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Step 10.
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Step 11.
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Step 12.
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Step 13.
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Step 14.
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Step 15.
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Step 16.
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Step 17.
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Step 18.
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Step 19.
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Step 20.
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Step 21.
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|