Difference between revisions of "Installation"

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='''Hardware Installation'''=
{|style="margin:left;"
This section will provide direction and links to hardware components that you need to install. Please start with section one and move down according to your set up.
|valign="top" |
 
{|class="wikitable" style="background:#eaf3ff;"
 
|-
    [[VT3000_-_IT_Considerations|'''Click Here''']] for an explanation of the System Architecture. Each component and connection is shown & explained. This page is especially helpful for your IT department.
!style="text-align: left;"|<big>'''Overview'''</big>
 
|-
 
|This page is designed to help you get your VersaCall system installed properly. There are 3 sections below that will cover different items required to be installed:
=='''Core Unit Installation'''==
|-
 
|'''1.''' General Information
==='''Step 1'''===
|-
If you have just received a new VersaCall system, you will want to start with installing the VersaCall Computer or Control Unit.
|'''2.''' Core Hardware Components
 
|-
There are 3 types of Control Units:
|'''3.'''  VersaCall Modules
 
|}
<gallery widths=300>
|}
File:mini1.png|Mini Control Unit
<br>
File:tow1.png|Standard Control Unit
=<big>'''General Information'''</big>=
File:ser5.png|Rack Mount Control Unit
<br>
</gallery>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
 
|-
 
|<big>'''System Architecture'''</big>
    '''1.''' [[VT3000 - Install Mini PC|<u>'''CLICK HERE'''</u>]] to view the step by step guide on '''Installing a Mini Control Unit'''.
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
 
|valign="top" |
    '''2.'''  [[VT3000 - Install Standard PC|<u>'''CLICK HERE'''</u>]] to view the step by step guide on '''Installing a Standard Control Unit'''.
|-
 
|[[VT3000_-_IT_Considerations|<u>'''Click Here'''</u>]] for an explanation of the VersaCall System Architecture.
    '''3.'''  [[VT3000 - Install Rack Mount PC|<u>'''CLICK HERE'''</u>]] to view the step by step guide on '''Installing a Rack Mount Control Unit'''.
|}
 
|}
 
<br>
==='''Step 2'''===
----
If you control unit is up and running, the next item to install is the Mesh Coordinator - there are 2 types:
<br>
 
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
<gallery widths=300>
|-
File:InstallCoor2.png|USB Coordinator
|<big>'''Minimum Requirements'''</big>
File:InstallCoor1.png|Remote Coordinator
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
</gallery>
|valign="top" |
 
|-
 
|[[VT3000_-_Minimum_Requirements|<u>'''Click Here'''</u>]] to view the '''Minimum Requirements''' for a computer or server that host the VersaCall Software.
    '''1.'''  [[VT3000 - Install Coordinator - USB|<u>'''CLICK HERE'''</u>]] to view the step by step guide on '''Installing a USB Coordinator'''.
|}
 
|}
    '''2.''' [[VT3000 - Install Coordinator - Remote - Same Subnet|<u>'''CLICK HERE'''</u>]] to view the step by step guide on '''Installing a Remote Coordinator on the Same Subnet'''.
<br>
 
=<big>'''Core Component Installation'''</big>=
    '''3.'''  [[VT3000 - Install Coordinator - Remote - Different Subnet|<u>'''CLICK HERE'''</u>]] to view the step by step guide on '''Installing a Remote Coordinator on a Different Subnet'''.
<br>
 
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
    '''4.'''  [[VT3000 - Replace Coordinator - USB|<u>'''CLICK HERE'''</u>]] to view the step by step guide on '''Replacing an existing/malfunctioning USB Coordinator'''.
|-
 
|<big>'''VersaCall Provided Computer/Server'''</big>  
 
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
==='''Step 3'''===
|valign="top" |
If you purchased a paging transmitter, please use one of the guides below. If you did not purchase a paging transmitter, proceed to Step 4.
|-
 
|If you received a Computer/Server from VersaCall in your order, you will want to start with one of the guides below. Select the installation guide that matches the computer/server you received. Please skip this section if your company provided the computer/server as you need to install software first.
There are 2 types of Paging Transmitters:
{|style="margin:left;"
 
|valign="top" |
<gallery widths=300>
{|class="wikitable" style="background:white; text-align:center; width: 780px;"
File:InstallPage1.png|USB Transmitter
|-
File:InstallPage2.png|Remote Transmitter
|'''Mini Control Unit''' || '''Standard Control Unit'''
</gallery>
|-
 
|[[File:mini1.png|center|200px]] || [[File:tow1.png|center|100px]]
 
|-
    '''1.''' [[VT3000_-_Install_Paging_Transmitter_-_USB|<u>'''CLICK HERE'''</u>]] to view the step by step guide on '''Installing a USB Paging Transmitter'''.
|Installation Instructions - [[VT3000 - Install Mini PC|<u>'''CLICK HERE'''</u>]] || Installation Instructions - [[VT3000 - Install Standard PC|<u>'''CLICK HERE'''</u>]]
 
|}
    '''2.''' [[VT3000_-_Install_Paging_Transmitter_-_Remote_-_Same_Subnet|<u>'''CLICK HERE'''</u>]] to view the step by step guide on '''Installing a Remote Paging Transmitter on the Same Subnet'''.
|}
 
{|style="margin:auto;"
    '''3.'''  [[VT3000_-_Install_Paging_Transmitter_-_Remote_-_Different_Subnet|<u>'''CLICK HERE'''</u>]] to view the step by step guide on '''Installing a Remote Paging Transmitter on a Different Subnet'''.
|valign="top" |
 
{|class="wikitable" style="background:white; text-align: center; width: 500px;"
    '''4.'''  [[VT3000 - Replace Paging Transmitter - USB|<u>'''CLICK HERE'''</u>]] to view the step by step guide on '''Replacing an existing/malfunctioning USB Paging Transmitter'''.
|-
 
|'''Rack Mount Control Unit
 
|-
==='''Step 4'''===
|[[File:ser5.png|center|200px]]
If you purchased a phone modem, please use the guide below. If you did not purchase a phone modem, proceed to Step 5.
|-
 
|Installation Instructions - [[VT3000 - Install Rack Mount PC|<u>'''CLICK HERE'''</u>]].
<gallery widths=300>
|}
File:InstallPhone1.png|Phone Modem
|}
</gallery>
|}
 
|}
 
<br>
    '''1.'''  [[VT3000 - Install Phone Modem|<u>'''CLICK HERE'''</u>]] to view the step by step guide on '''Installing a Phone Modem on a new computer Not Provided by VersaCall'''.
----
 
<br>
    '''2.'''  [[VT3000 - Install Modem - NEW VersaCall Provided Computer|<u>'''CLICK HERE'''</u>]] to view the step by step guide on '''Installing a Phone Modem on a computer Provided by VersaCall'''.
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
 
|-
 
|<big>'''Your Company Provided Computer/Server'''</big>  
==='''Step 5'''===
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
If you purchased a 2-way radio, please use the guide below. If you did not 2-way radio, proceed to Module Installation.
|valign="top" |
 
|-
<gallery widths=300>
|If your company/plant supplied the computer/server for the VersaCall software installation, please follow the guides below in order.
File:InstallRadio1.png|Radio Module
{|style="margin:left;"
</gallery>
|valign="top" |
 
{|class="wikitable" style="background:white; width: 780px;"
 
|-
    '''1.''' [[VT3000 - Install 2-Way Radio Module|<u>'''CLICK HERE'''</u>]] to view the step by step guide on '''Installing a 2-Way Radio'''.
|'''Step # 1''' || Complete all Pre-Installation steps - [[VT3000 - Install - Pre-Requisites|<u>'''CLICK HERE'''</u>]]
 
|}
    '''2.'''  [[VT3000 - Install 2-Way Radio Module|<u>'''CLICK HERE'''</u>]] to view the step by step guide on '''Troubleshooting an New 2-Way Radio installation'''.
|}
 
{|style="margin:left;"
 
|valign="top" |
=='''Module Installation'''==
{|class="wikitable" style="background:white; width: 780px;"
 
|-
==='''Call Station'''===
|'''Step # 2''' || Install SQL Server or use an Instance that you already have.
There are 2 types of Call Stations - Battery Powered & 110VAC Powered.
|}
 
|}
<gallery widths=300>
{|style="margin:auto;"
File:InstallCS1.png|Battery
|valign="top" |
File:InstallCS2.png|Powered
{|class="wikitable" style="background:white; width: 500px;"
</gallery>
|-
 
|Install SQL Server Express 2008 - 2016 - [[VT3000 - Install - SQL Server 2008 - 2016|<u>'''CLICK HERE'''</u>]]
 
|-
    '''1.''' [[VT3000_-_Install_Call_Station_-_Battery|<u>'''CLICK HERE'''</u>]] to view the step by step guide on '''Installing a Battery Powered Call Station'''.
|Install SQL Server Express 2017 - 2019 - [[VT3000 - Install - SQL Server 2017|<u>'''CLICK HERE'''</u>]]
 
|-
    '''2.''' [[VT3000_-_Install_Call_Station_-_Powered|<u>'''CLICK HERE'''</u>]] to view the step by step guide on '''Installing a Powered Call Station'''.
|Add Databases to an Existing SQL Server Instance - [[VT3000 - Install - Existing SQL Server Instance|<u>'''CLICK HERE'''</u>]]
 
|}
 
|}
==='''BSC Module'''===
{|style="margin:left;"
The BSC Module has 2 pieces - a Touch Screen & an I/O Module.
|valign="top" |
 
{|class="wikitable" style="background:white; width: 780px;"
<gallery widths=300>
|'''Step # 3''' || Install the VersaCall Software - [[VT3000 - Install VersaCall Software|<u>'''CLICK HERE'''</u>]]
File:InstallBSC1.png|IO Module
|}
File:bscin18.png|Touch Screen
|}
</gallery>
|}
 
|}
 
<br>
    '''1.''' [[VT3000_-_Install_BSC_with_IO|<u>'''CLICK HERE'''</u>]] to view the step by step guide on '''Installing a BSC Module'''.
----
 
<br>
 
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
==='''PSM Module'''===
|-
A Production Status Module has 2 pieces - a Touch Screen & an I/O Module.
|<big>'''Coordinator'''</big>  
 
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
<gallery widths=300>
|valign="top" |
File:InstallPSM1.png|IO Module
|-
File:bscin18.png|Touch Screen
|Once the computer/server with the VersaCall software is running, you will need to install the Coordinator. This device is what will communicate with the hardware devices on the plant floor. If purchased a Software only system, please move down to the PC Module section of the page.
</gallery>
{|style="margin:auto;"
 
|valign="top" |
 
{|class="wikitable" style="background:white; text-align:center; width: 500px;"
    '''1.''' [[VT3000_-_Install_PSM_with_IO|<u>'''CLICK HERE'''</u>]] to view the step by step guide on '''Installing a Production Status Module'''.
|-
 
|'''USB Coordinator'''
 
|-
==='''Repeater'''===
|[[File:InstallCoor2.png|center|300px]]
A Repeater is used to extend the mesh signal range.
|-
 
|Installation Instructions - [[VT3000 - Install Mini PC|<u>'''CLICK HERE'''</u>]]
<gallery widths=300>
|-
File:InstallRep1.png
|Replace an Existing Coordinator - [[VT3000 - Replace Coordinator - USB|<u>'''CLICK HERE'''</u>]]
</gallery>
|}
 
|}
 
{|style="margin:auto;"
    '''1.''' [[VT3000_-_Install_a_Repeater|<u>'''CLICK HERE'''</u>]] to view the step by step guide on '''Installing a Repeater'''.
|valign="top" |
 
{|class="wikitable" style="background:white; text-align:center; width: 500px;"
 
|-
==='''Wireless Audio Module'''===
|'''Remote Coordinator'''
 
|-
<gallery widths=300>
|[[File:InstallCoor1.png|center|300px]]
File:InstallAudio1.png
|-
</gallery>
|Same Subnet Installation Instructions - [[VT3000 - Install Coordinator - Remote - Same Subnet|<u>'''CLICK HERE'''</u>]]
 
|-
 
|Different Subnet Installation Instructions - [[VT3000 - Install Coordinator - Remote - Different Subnet|<u>'''CLICK HERE'''</u>]]
    '''1.''' [[VT3000_-_Install_Wireless_Tone_Audio_Module|<u>'''CLICK HERE'''</u>]] to view the step by step guide on '''Installing a Tone Only Audio Module'''.
|}
 
|}
 
|}
==='''Wireless Lights Module'''===
|}
Wireless Light Modules has an I/O Module with a Light Stack attached. The Light Stack can be 1 to 5 lights.
<br>
 
----
<gallery widths=300>
<br>
File:ltsin1.png|5 Color Light
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
</gallery>
|-
 
|<big>'''Paging Transmitter'''</big>
 
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
    '''1.''' [[VT3000_-_Install_Wireless_Light_Module|<u>'''CLICK HERE'''</u>]] to view the step by step guide on '''Installing a Wireless Lights Module'''.
|valign="top" |
 
|-
 
|The Paging Transmitter will only be on your order if you purchased it. This device sends text messages to individual pagers.
='''Software Installation'''=
{|style="margin:auto;"
This section will provide instructions on how to install different types of software for the VT3000 system.
|valign="top" |
 
{|class="wikitable" style="background:white; text-align:center; width: 500px;"
 
|-
=='''VersaCall Providing Computer/Server'''==
|'''USB Paging Transmitter'''
All new systems come with the latest software & configuration pre-loaded on the system.
|-
 
|[[File:InstallPage1.png|center|300px]]
    '''1.''' [[VT3000 - Upgrade VersaCall Software|<u>'''CLICK HERE'''</u>]] to view the step by step guide on '''Upgrading the VersaCall Software'''.
|-
 
|Installation Instructions - [[VT3000_-_Install_Paging_Transmitter_-_USB|<u>'''CLICK HERE'''</u>]]
 
|-
=='''Customer Providing Computer/Server'''==
|Replace an Existing Paging Transmitter - [[VT3000 - Replace Paging Transmitter - USB|<u>'''CLICK HERE'''</u>]]
 
|}
    '''1.''' [[VT3000_-_Minimum_Requirements|<u>'''CLICK HERE'''</u>]] to view the '''System Minimum Requirements'''.
|}
 
{|style="margin:auto;"
    '''2.''' Most systems will only need the 3 guides - the VersaCall Technician will inform you if a Device Plug-In Installation is required:
|valign="top" |
 
{|class="wikitable" style="background:white; text-align:center; width: 500px;"
          '''a.'''  [[VT3000 - Install - Pre-Requisites|<u>'''CLICK HERE'''</u>]] to view the step by step guide on '''Pre-Installation Steps'''.
|-
 
|'''Remote Paging Transmitter'''
          '''b.'''  SQL Server is required for VersaCall - please select the option below that fits your situation.
|-
 
|[[File:InstallPage2.png|center|300px]]
              '''i.'''  [[VT3000 - Install - SQL Server 2008 - 2016|<u>'''CLICK HERE'''</u>]] to view the step by step guide on '''Installing SQL Server Express 2008 - 2016''' Steps.
|-
              '''ii.'''  [[VT3000 - Install - SQL Server 2017|<u>'''CLICK HERE'''</u>]] to view the step by step guide on '''Installing SQL Server Express 2017 - 2019''' Steps.
|Same Subnet Installation Instructions - [[VT3000_-_Install_Paging_Transmitter_-_Remote_-_Same_Subnet|<u>'''CLICK HERE'''</u>]]
              '''iii.'''  [[VT3000 - Install - Existing SQL Server Instance|<u>'''CLICK HERE'''</u>]] to view the step by step guide on '''Adding Databases & Login to an Existing SQL Server Instance''' Steps.
|-
 
|Different Subnet Installation Instructions - [[VT3000_-_Install_Paging_Transmitter_-_Remote_-_Different_Subnet|<u>'''CLICK HERE'''</u>]]
          '''c.'''  [[VT3000 - Install VersaCall Software|<u>'''CLICK HERE'''</u>]] to view the step by step guide on '''VersaCall Software Installation''' Steps.
|}
 
|}
          '''d.'''  [[VT3000_-_Install_Device_Plug_In|<u>'''CLICK HERE'''</u>]] to view the step by step guide on installing a '''Device Plug-In'''.
|}
 
|}
 
<br>
 
----
=Having Trouble?=
<br>
 
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
<gallery widths=150px>
|-
File:ticketicon.png|Submit a Service Ticket|link=https://www.versacall.com/customer-support/service-ticket/
|<big>'''Phone Module'''</big>
</gallery>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
|valign="top" |
|-
|The Phone Modem will only be on your order if you purchased it. This device makes phone calls to individual phones and plays an audio message when answered.
{|style="margin:auto;"
|valign="top" |
{|class="wikitable" style="background:white; text-align:center; width: 600px;"
|-
|'''USB Phone Modem'''
|-
|[[File:InstallPhone1.png|center|200px]]
|-
|Installation Instructions on computer/server Not Provided by VersaCall - [[VT3000 - Install Phone Modem|<u>'''CLICK HERE'''</u>]]
|-
|Installation Instructions on computer/server Provided by VersaCall - [[VT3000 - Install Modem - NEW VersaCall Provided Computer|<u>'''CLICK HERE'''</u>]]
|}
|}
|}
|}
<br>
----
<br>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
|-
|<big>'''Radio Module'''</big>  
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
|valign="top" |
|-
|The Phone Modem will only be on your order if you purchased it. This device makes phone calls to individual phones and plays an audio message when answered.
{|style="margin:auto;"
|valign="top" |
{|class="wikitable" style="background:white; text-align:center; width: 500px;"
|-
|'''2-Way Radio Module'''
|-
|[[File:InstallRadio1.png|center|200px]]
|-
|Installation Instructions - [[VT3000 - Install 2-Way Radio Module|<u>'''CLICK HERE'''</u>]]
|-
|Installation Troubleshooting Guide - [[VT3000 - Radio Install Troubleshooting|<u>'''CLICK HERE'''</u>]]
|}
|}
|}
|}
<br>
=<big>'''Module Installation'''</big>=
<br>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
|-
|<big>'''Call Station'''</big>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
|valign="top" |
|-
|There are 2 types of Call Stations - Battery Powered & 110VAC Powered. Select the guide for the Call Station that you purchased.
{|style="margin:auto;"
|valign="top" |
{|class="wikitable" style="background:white; text-align:center; width: 500px;"
|-
|'''Battery Powered Call Station'''
|-
|[[File:InstallCS1.png|center|150px]]
|-
|Installation Instructions - [[VT3000_-_Install_Call_Station_-_Battery|<u>'''CLICK HERE'''</u>]]
|}
|}
{|style="margin:auto;"
|valign="top" |
{|class="wikitable" style="background:white; text-align:center; width: 500px;"
|-
|'''Powered (110VAC) Call Station'''
|-
|[[File:InstallCS2.png|center|300px]]
|-
|Installation Instructions - [[VT3000_-_Install_Call_Station_-_Powered|<u>'''CLICK HERE'''</u>]]
|}
|}
|}
|}
<br>
----
<br>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
|-
|<big>'''BSC Module'''</big>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
|valign="top" |
|-
|The BSC Module has 2 pieces - a Touch Screen & an I/O Module.
{|style="margin:auto;"
|valign="top" |
{|class="wikitable" style="background:white; text-align:center; width: 500px;"
|-
|'''I/O Module''' || '''Touch Screen'''
|-
|[[File:InstallBSC1.png|center|200px]] ||[[File:bscin18.png|center|200px]]
|-
|colspan="2"|Installation Instructions - [[VT3000_-_Install_Call_Station_-_Battery|<u>'''CLICK HERE'''</u>]]
|}
|}
|}
|}
<br>
----
<br>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
|-
|<big>'''PSM Module'''</big>  
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
|valign="top" |
|-
|The PSM has 2 pieces - a Touch Screen & an I/O Module.
{|style="margin:auto;"
|valign="top" |
{|class="wikitable" style="background:white; text-align:center; width: 500px;"
|-
|'''I/O Module''' || '''Touch Screen'''
|-
|[[File:InstallPSM1.png|center|200px]] ||[[File:bscin18.png|center|200px]]
|-
|colspan="2"|Installation Instructions - [[VT3000_-_Install_PSM_with_IO|<u>'''CLICK HERE'''</u>]]
|}
|}
|}
|}
<br>
----
<br>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
|-
|<big>'''Repeater'''</big>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
|valign="top" |
|-
|A Repeater is used to extend the mesh signal range.
{|style="margin:auto;"
|valign="top" |
{|class="wikitable" style="background:white; text-align:center; width: 500px;"
|-
|'''Repeater'''
|-
|[[File:InstallRep1.png|center|200px]]
|-
|Installation Instructions - [[VT3000_-_Install_a_Repeater|<u>'''CLICK HERE'''</u>]]
|}
|}
|}
|}
<br>
----
<br>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
|-
|<big>'''Wireless Audio Module'''</big>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
|valign="top" |
|-
|An Audio Module is used to play tones/melodies on the plant floor. This device is exteremly loud when activated, use caution when testing.
{|style="margin:auto;"
|valign="top" |
{|class="wikitable" style="background:white; text-align:center; width: 500px;"
|-
|'''Audio Module'''
|-
|[[File:InstallAudio1.png|center|200px]]
|-
|Installation Instructions - [[VT3000_-_Install_Wireless_Tone_Audio_Module|<u>'''CLICK HERE'''</u>]]
|}
|}
|}
|}
<br>
----
<br>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
|-
|<big>'''Wireless Lights Module'''</big>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
|valign="top" |
|-
|Wireless Light Modules has an I/O Module with a Light Stack attached. The Light Stack can be 1 to 5 lights.
{|style="margin:auto;"
|valign="top" |
{|class="wikitable" style="background:white; text-align:center; width: 500px;"
|-
|'''Light Stack'''
|-
|[[File:ltsin1.png|center|400px]]
|-
|Installation Instructions - [[VT3000_-_Install_Wireless_Light_Module|<u>'''CLICK HERE'''</u>]]
|}
|}
|}
|}
<br>
----
<br>
{|style="margin: auto; background:#eaf3ff; border:1px solid #2a4b8d"
|valign="top" |
{| class="article-table mw-collapsible mw-collapsed" width="600px" data-expandtext="&#9660;" data-collapsetext="&#9650;"
!<span style="font-size:150%; color:#0645ad">Additional Help</span>
|-
|'''Submit a Ticket''' - https://www.versacall.com/customer-support/service-ticket
|-
|'''Training Videos''' - https://www.versacall.com/training
|}
|-
|colspan="2"|<inputbox>
              type=search
              default=Search VersaCall Support
            </inputbox>
|}

Revision as of 20:21, 23 September 2021

Overview
This page is designed to help you get your VersaCall system installed properly. There are 3 sections below that will cover different items required to be installed:
1. General Information
2. Core Hardware Components
3. VersaCall Modules


General Information


System Architecture
Click Here for an explanation of the VersaCall System Architecture.



Minimum Requirements
Click Here to view the Minimum Requirements for a computer or server that host the VersaCall Software.


Core Component Installation


VersaCall Provided Computer/Server
If you received a Computer/Server from VersaCall in your order, you will want to start with one of the guides below. Select the installation guide that matches the computer/server you received. Please skip this section if your company provided the computer/server as you need to install software first.
Mini Control Unit Standard Control Unit
Mini1.png
Tow1.png
Installation Instructions - CLICK HERE Installation Instructions - CLICK HERE
Rack Mount Control Unit
Ser5.png
Installation Instructions - CLICK HERE.



Your Company Provided Computer/Server
If your company/plant supplied the computer/server for the VersaCall software installation, please follow the guides below in order.
Step # 1 Complete all Pre-Installation steps - CLICK HERE
Step # 2 Install SQL Server or use an Instance that you already have.
Install SQL Server Express 2008 - 2016 - CLICK HERE
Install SQL Server Express 2017 - 2019 - CLICK HERE
Add Databases to an Existing SQL Server Instance - CLICK HERE
Step # 3 Install the VersaCall Software - CLICK HERE



Coordinator
Once the computer/server with the VersaCall software is running, you will need to install the Coordinator. This device is what will communicate with the hardware devices on the plant floor. If purchased a Software only system, please move down to the PC Module section of the page.
USB Coordinator
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Installation Instructions - CLICK HERE
Replace an Existing Coordinator - CLICK HERE
Remote Coordinator
InstallCoor1.png
Same Subnet Installation Instructions - CLICK HERE
Different Subnet Installation Instructions - CLICK HERE



Paging Transmitter
The Paging Transmitter will only be on your order if you purchased it. This device sends text messages to individual pagers.
USB Paging Transmitter
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Installation Instructions - CLICK HERE
Replace an Existing Paging Transmitter - CLICK HERE
Remote Paging Transmitter
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Same Subnet Installation Instructions - CLICK HERE
Different Subnet Installation Instructions - CLICK HERE



Phone Module
The Phone Modem will only be on your order if you purchased it. This device makes phone calls to individual phones and plays an audio message when answered.
USB Phone Modem
InstallPhone1.png
Installation Instructions on computer/server Not Provided by VersaCall - CLICK HERE
Installation Instructions on computer/server Provided by VersaCall - CLICK HERE



Radio Module
The Phone Modem will only be on your order if you purchased it. This device makes phone calls to individual phones and plays an audio message when answered.
2-Way Radio Module
InstallRadio1.png
Installation Instructions - CLICK HERE
Installation Troubleshooting Guide - CLICK HERE


Module Installation


Call Station
There are 2 types of Call Stations - Battery Powered & 110VAC Powered. Select the guide for the Call Station that you purchased.
Battery Powered Call Station
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Installation Instructions - CLICK HERE
Powered (110VAC) Call Station
InstallCS2.png
Installation Instructions - CLICK HERE



BSC Module
The BSC Module has 2 pieces - a Touch Screen & an I/O Module.
I/O Module Touch Screen
InstallBSC1.png
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Installation Instructions - CLICK HERE



PSM Module
The PSM has 2 pieces - a Touch Screen & an I/O Module.
I/O Module Touch Screen
InstallPSM1.png
Bscin18.png
Installation Instructions - CLICK HERE



Repeater
A Repeater is used to extend the mesh signal range.
Repeater
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Installation Instructions - CLICK HERE



Wireless Audio Module
An Audio Module is used to play tones/melodies on the plant floor. This device is exteremly loud when activated, use caution when testing.
Audio Module
InstallAudio1.png
Installation Instructions - CLICK HERE



Wireless Lights Module
Wireless Light Modules has an I/O Module with a Light Stack attached. The Light Stack can be 1 to 5 lights.
Light Stack
Ltsin1.png
Installation Instructions - CLICK HERE



Additional Help
Submit a Ticket - https://www.versacall.com/customer-support/service-ticket
Training Videos - https://www.versacall.com/training

 
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