Difference between revisions of "Installation"

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='''Hardware Installation'''=
{|style="background:transparent; color:black" border="0" height="230" align="center" valign="bottom"
This section will provide direction and links to hardware components that you need to install. Please start with section one and move down according to your set up.
|+style="background:transparent|
 
|-align="center"
 
|
    [[VT3000_-_IT_Considerations|'''Click Here''']] for an explanation of the System Architecture. Each component and connection is shown & explained. This page is especially helpful for your IT department.
|[[Image:CallUsBtn.png|Call Now 858-677-6766]]
 
|
 
|[[Image:SubmitTckBtn.png|link=https://www.versacall.com/customer-support/service-ticket]]
=='''Core Unit Installation'''==
|
 
|[[Image:EmailUsBtn.png|link=mailto:[email protected]?Subject=Help%20Needed%20Wiki&body=Type%20Message%20Here]]
==='''Step 1'''===
|}
If you have just received a new VersaCall system, you will want to start with installing the VersaCall Computer or Control Unit.
<BR>
 
<div style="box-shadow: 0 0 10px 0 #b1d5ee inset; border-radius:5px; padding:10px; padding-left:20px; background:#ebf4fa;">
There are 3 types of Control Units:
<span style="color:#00719e; font-family: Helvetica; font-size:150%; font-variant: small-caps; padding-left:20px;">'''General Information'''</span>
 
<BR>
<gallery widths=300>
:This page is designed to help you get your VersaCall system installed properly. There are 3 sections that will cover different aspects of the installation. You only need to open the guides that apply to the equipment you received/purchased.
File:mini1.png|Mini Control Unit
<BR>
File:tow1.png|Standard Control Unit
</div>
File:ser5.png|Rack Mount Control Unit
<BR>
</gallery>
<div style="box-shadow: 0 0 10px 0 #b1d5ee inset; border-radius:5px; padding:10px; padding-left:20px; background:#ebf4fa;">
 
<span style="color:#00719e; font-family: Helvetica; font-size:150%; font-variant: small-caps; padding-left:20px;">'''IT Information'''</span>
 
::<span style="font-size:120%; line-height: 3.5em; background:white; border:thin solid #90A4AE; border-radius:5px; padding:5px">[[VT3000_-_IT_Considerations|'''System Architecture Overview''']]</span>
    '''1.''' [[VT3000 - Install Mini PC|<u>'''CLICK HERE'''</u>]] to view the step by step guide on '''Installing a Mini Control Unit'''.
::<span style="font-size:120%; line-height: 3.5em; background:white; border:thin solid #90A4AE; border-radius:5px; padding:5px">[[VT3000_-_Minimum_Requirements|'''Minimum Computer/Server Requirements''']]</span>
 
</div>
    '''2.'''  [[VT3000 - Install Standard PC|<u>'''CLICK HERE'''</u>]] to view the step by step guide on '''Installing a Standard Control Unit'''.
<BR>
 
<div style="box-shadow: 0 0 10px 0 #b1d5ee inset; border-radius:5px; padding:10px; padding-left:20px; background:#ebf4fa;">
    '''3.'''  [[VT3000 - Install Rack Mount PC|<u>'''CLICK HERE'''</u>]] to view the step by step guide on '''Installing a Rack Mount Control Unit'''.
<span style="color:#00719e; font-family: Helvetica; font-size:150%; font-variant: small-caps; padding-left:20px;">'''Computer/Server'''</span>
 
<BR>
 
:If you received a Computer or Server from VersaCall in your order, click on the appropriate link below for installation instructions.
==='''Step 2'''===
:If your IT Department or Facility is providing the Computer or Server, skip to the bottom of this section for links related to Pre-Requisites and Software Installation.
If you control unit is up and running, the next item to install is the Mesh Coordinator - there are 2 types:
<BR>
 
:<span style="color:#90A4AE; font-size:130%">'''VersaCall Provided ___________________________________'''</span>
<gallery widths=300>
:[[File:Computer-All-Parts.png|500px|link=Installation]]
File:InstallCoor2.png|USB Coordinator
::<span style="font-size:120%; line-height: 3.5em; background:white; border:thin solid #90A4AE; border-radius:5px; padding:5px"> [[VT3000 - Install Standard PC|'''Installation Instructions''']]</span>
File:InstallCoor1.png|Remote Coordinator
<BR>
</gallery>
:<span style="color:#90A4AE; font-size:130%">'''IT/Facility Provided _________________________________'''</span>
 
::<span style="font-size:120%; line-height: 3.5em; background:white; border:thin solid #90A4AE; border-radius:5px; padding:5px"> [[VT3000 - Install - Pre-Requisites|'''Step 1''' - Install/Setup all Pre Installation Settings & Features.]]</span>
 
::<span style="font-size:120%; line-height: 3.5em; background:white; border:thin solid #90A4AE; border-radius:5px; padding:5px">[[VT3000 - Install - SQL Server 2017|'''Step 2A''' - Install SQL Server Express.]]</span>
    '''1.''' [[VT3000 - Install Coordinator - USB|<u>'''CLICK HERE'''</u>]] to view the step by step guide on '''Installing a USB Coordinator'''.
::<span style="font-size:120%; line-height: 3.5em; background:white; border:thin solid #90A4AE; border-radius:5px; padding:5px">[[VT3000 - Install - Existing SQL Server Instance|'''Step 2B''' - Use an existing SQL Server Instance.]]</span>
 
::<span style="font-size:120%; line-height: 3.5em; background:white; border:thin solid #90A4AE; border-radius:5px; padding:5px">[[VT3000 - Install VersaCall Software|'''Step 3''' - Install the VersaCall (VT3000) Software.]]</span>
    '''2.'''  [[VT3000 - Install Coordinator - Remote - Same Subnet|<u>'''CLICK HERE'''</u>]] to view the step by step guide on '''Installing a Remote Coordinator on the Same Subnet'''.
</div>
 
<BR>
    '''3.'''  [[VT3000 - Install Coordinator - Remote - Different Subnet|<u>'''CLICK HERE'''</u>]] to view the step by step guide on '''Installing a Remote Coordinator on a Different Subnet'''.
<div style="box-shadow: 0 0 10px 0 #b1d5ee inset; border-radius:5px; padding:10px; padding-left:20px; background:#ebf4fa;">
 
<span style="color:#00719e; font-family: Helvetica; font-size:150%; font-variant: small-caps; padding-left:20px;">'''Coordinator'''</span>
    '''4.'''  [[VT3000 - Replace Coordinator - USB|<u>'''CLICK HERE'''</u>]] to view the step by step guide on '''Replacing an existing/malfunctioning USB Coordinator'''.
<BR>
 
:<span style="color:#90A4AE; font-size:130%">'''USB __________________________________________________'''</span>
 
:[[File:USB-Coor-All-Parts.png|500px]]
==='''Step 3'''===
::<span style="font-size:120%; line-height: 3.5em; background:white; border:thin solid #90A4AE; border-radius:5px; padding:5px">[[VT3000 - Install Coordinator - USB|'''Install Hardware''']]</span>
If you purchased a paging transmitter, please use one of the guides below. If you did not purchase a paging transmitter, proceed to Step 4.
::<span style="font-size:120%; line-height: 3.5em; background:white; border:thin solid #90A4AE; border-radius:5px; padding:5px">[[VT3000 - Replace Coordinator - USB|'''Install Replacement Hardware''']]</span>
 
<BR>
There are 2 types of Paging Transmitters:
:<span style="color:#90A4AE; font-size:130%">'''Remote - Real Port - Ethernet ________________________'''</span>
 
:[[File:Real-Coor-All-Parts.png|500px]]
<gallery widths=300>
::<span style="font-size:120%; line-height: 3.5em; background:white; border:thin solid #90A4AE; border-radius:5px; padding:5px">[[VT3000 - Install Coordinator - Real-Port - Same Subnet|'''Install Hardware - Same Subnet''']]</span>
File:InstallPage1.png|USB Transmitter
::<span style="font-size:120%; line-height: 3.5em; background:white; border:thin solid #90A4AE; border-radius:5px; padding:5px">[[VT3000 - Install Coordinator - Real-Port - Different Subnet|'''Install Hardware - Different Subnets''']]</span>
File:InstallPage2.png|Remote Transmitter
<BR>
</gallery>
:<span style="color:#90A4AE; font-size:130%">'''Remote - Serial RS-232 - Ethernet ____________________'''</span>
 
:[[File:RS232-Coor-All-Parts.png|500px]]
 
::<span style="font-size:120%; line-height: 3.5em; background:white; border:thin solid #90A4AE; border-radius:5px; padding:5px">[[VT3000 - Install Coordinator - Remote - Same Subnet|'''Install Hardware - Same Subnet''']]</span>
    '''1.'''  [[VT3000_-_Install_Paging_Transmitter_-_USB|<u>'''CLICK HERE'''</u>]] to view the step by step guide on '''Installing a USB Paging Transmitter'''.
::<span style="font-size:120%; line-height: 3.5em; background:white; border:thin solid #90A4AE; border-radius:5px; padding:5px">[[VT3000 - Install Coordinator - Remote - Different Subnet|'''Install Hardware - Different Subnets''']]</span>
 
</div>
    '''2.''' [[VT3000_-_Install_Paging_Transmitter_-_Remote_-_Same_Subnet|<u>'''CLICK HERE'''</u>]] to view the step by step guide on '''Installing a Remote Paging Transmitter on the Same Subnet'''.
<BR>
 
<div style="box-shadow: 0 0 10px 0 #b1d5ee inset; border-radius:5px; padding:10px; padding-left:20px; background:#ebf4fa;">
    '''3.''' [[VT3000_-_Install_Paging_Transmitter_-_Remote_-_Different_Subnet|<u>'''CLICK HERE'''</u>]] to view the step by step guide on '''Installing a Remote Paging Transmitter on a Different Subnet'''.
<span style="color:#00719e; font-family: Helvetica; font-size:150%; font-variant: small-caps; padding-left:20px;">'''Paging Transmitter'''</span>
 
<BR>
    '''4.''' [[VT3000 - Replace Paging Transmitter - USB|<u>'''CLICK HERE'''</u>]] to view the step by step guide on '''Replacing an existing/malfunctioning USB Paging Transmitter'''.
:<span style="color:#90A4AE; font-size:130%">'''Model 12-62 - USB ____________________________________'''</span>
 
:[[File:1262-USB-All-Parts.png|500px]]
 
::<span style="font-size:120%; line-height: 3.5em; background:white; border:thin solid #90A4AE; border-radius:5px; padding:5px">[[VT3000_-_Install_Paging_Transmitter_-_USB|'''Install Hardware''']]</span>
==='''Step 4'''===
::<span style="font-size:120%; line-height: 3.5em; background:white; border:thin solid #90A4AE; border-radius:5px; padding:5px">[[VT3000 - Replace Paging Transmitter - USB|'''Install Replacement Hardware''']]</span>
If you purchased a phone modem, please use the guide below. If you did not purchase a phone modem, proceed to Step 5.
<BR>
 
:<span style="color:#90A4AE; font-size:130%">'''Model 12-62 - Ethernet _______________________________'''</span>
<gallery widths=300>
:[[File:1262-Remote-All-Parts.png|500px]]
File:InstallPhone1.png|Phone Modem
::<span style="font-size:120%; line-height: 3.5em; background:white; border:thin solid #90A4AE; border-radius:5px; padding:5px">[[VT3000_-_Install_Paging_Transmitter_-_Remote_-_Same_Subnet|'''Install Hardware - Same Subnet''']]</span>
</gallery>
::<span style="font-size:120%; line-height: 3.5em; background:white; border:thin solid #90A4AE; border-radius:5px; padding:5px">[[VT3000_-_Install_Paging_Transmitter_-_Remote_-_Different_Subnet|'''Install Hardware - Different Subnet''']]</span>
 
<BR>
 
:<span style="color:#90A4AE; font-size:130%">'''Model 20-62 - USB ____________________________________'''</span>
    '''1.''' [[VT3000 - Install Phone Modem|<u>'''CLICK HERE'''</u>]] to view the step by step guide on '''Installing a Phone Modem on a new computer Not Provided by VersaCall'''.
:[[File:2062-USB-Parts.png|500px]]
 
::<span style="font-size:120%; line-height: 3.5em; background:white; border:thin solid #90A4AE; border-radius:5px; padding:5px">[[VT3000 - Install 2062 Paging Transmitter - USB|'''Install Hardware''']]</span>
    '''2.'''  [[VT3000 - Install Modem - NEW VersaCall Provided Computer|<u>'''CLICK HERE'''</u>]] to view the step by step guide on '''Installing a Phone Modem on a computer Provided by VersaCall'''.
<BR>
 
:<span style="color:#90A4AE; font-size:130%">'''Model 20-62 - Ethernet _______________________________'''</span>
 
:[[File:2062-All-Parts.png|500px]]
==='''Step 5'''===
::<span style="font-size:120%; line-height: 3.5em; background:white; border:thin solid #90A4AE; border-radius:5px; padding:5px">[[VT3000 - Install 2062 Paging Transmitter - Remote - Ethernet Connected|'''Install Hardware''']]</span>
If you purchased a 2-way radio, please use the guide below. If you did not 2-way radio, proceed to Module Installation.
</div>
 
<BR>
<gallery widths=300>
<div style="box-shadow: 0 0 10px 0 #b1d5ee inset; border-radius:5px; padding:10px; padding-left:20px; background:#ebf4fa;">
File:InstallRadio1.png|Radio Module
<span style="color:#00719e; font-family: Helvetica; font-size:150%; font-variant: small-caps; padding-left:20px;">'''Phone Modem'''</span>
</gallery>
:[[File:Modem-All-Parts.png|500px]]
 
::<span style="font-size:120%; line-height: 3.5em; background:white; border:thin solid #90A4AE; border-radius:5px; padding:5px">[[VT3000 - Install Phone Modem|'''Install Hardware - VersaCall Provided Computer''']]</span>
 
::<span style="font-size:120%; line-height: 3.5em; background:white; border:thin solid #90A4AE; border-radius:5px; padding:5px">[[VT3000 - Install Modem - NEW VersaCall Provided Computer|'''Install Instructions - IT Provided Computer''']]</span>
    '''1.'''  [[VT3000 - Install 2-Way Radio Module|<u>'''CLICK HERE'''</u>]] to view the step by step guide on '''Installing a 2-Way Radio'''.
</div>
 
<BR>
    '''2.''' [[VT3000 - Install 2-Way Radio Module|<u>'''CLICK HERE'''</u>]] to view the step by step guide on '''Troubleshooting an New 2-Way Radio installation'''.
<div style="box-shadow: 0 0 10px 0 #b1d5ee inset; border-radius:5px; padding:10px; padding-left:20px; background:#ebf4fa;">
 
<span style="color:#00719e; font-family: Helvetica; font-size:150%; font-variant: small-caps; padding-left:20px;">'''2-Way Radio'''</span>
 
:[[File:Radio-All-Parts.png|500px]]
=='''Module Installation'''==
::<span style="font-size:120%; line-height: 3.5em; background:white; border:thin solid #90A4AE; border-radius:5px; padding:5px">[[VT3000 - Install 2-Way Radio Module|'''Install Hardware''']]</span>
 
::<span style="font-size:120%; line-height: 3.5em; background:white; border:thin solid #90A4AE; border-radius:5px; padding:5px">[[VT3000 - Radio Install Troubleshooting|'''Troubleshooting''']]</span>
==='''Call Station'''===
</div>
There are 2 types of Call Stations - Battery Powered & 110VAC Powered.
<BR>
 
<div style="box-shadow: 0 0 10px 0 #b1d5ee inset; border-radius:5px; padding:10px; padding-left:20px; background:#ebf4fa;">
<gallery widths=300>
<span style="color:#00719e; font-family: Helvetica; font-size:150%; font-variant: small-caps; padding-left:20px;">'''Android Device'''</span>
File:InstallCS1.png|Battery
:[[File:Mini-PC-All-Parts.png|500px]]
File:InstallCS2.png|Powered
::<span style="font-size:120%; line-height: 3.5em; background:white; border:thin solid #90A4AE; border-radius:5px; padding:5px">[[VT3000 - Install Android HDMI Mini PC|'''Install Hardware''']]</span>
</gallery>
</div>
 
<BR>
 
<div style="box-shadow: 0 0 10px 0 #b1d5ee inset; border-radius:5px; padding:10px; padding-left:20px; background:#ebf4fa;">
    '''1.'''  [[VT3000_-_Install_Call_Station_-_Battery|<u>'''CLICK HERE'''</u>]] to view the step by step guide on '''Installing a Battery Powered Call Station'''.
<span style="color:#00719e; font-family: Helvetica; font-size:150%; font-variant: small-caps; padding-left:20px;">'''Call Station'''</span>
 
<BR>
    '''2.'''  [[VT3000_-_Install_Call_Station_-_Powered|<u>'''CLICK HERE'''</u>]] to view the step by step guide on '''Installing a Powered Call Station'''.
:<span style="color:#90A4AE; font-size:130%">'''Battery Powered'''</span>
 
[[File:CS-Battery-All-Parts.png|500px]]
 
::<span style="font-size:120%; line-height: 3.5em; background:white; border:thin solid #90A4AE; border-radius:5px; padding:5px">[[VT3000_-_Install_Call_Station_-_Battery|'''Install Hardware''']]</span>
==='''BSC Module'''===
----
The BSC Module has 2 pieces - a Touch Screen & an I/O Module.
:<span style="color:#90A4AE; font-size:130%">'''Powered (110VAC)'''</span>
 
:[[File:CS-Power-All-Parts.png|500px]]
<gallery widths=300>
::<span style="font-size:120%; line-height: 3.5em; background:white; border:thin solid #90A4AE; border-radius:5px; padding:5px">[[VT3000_-_Install_Call_Station_-_Powered|'''Install Hardware''']]</span>
File:InstallBSC1.png|IO Module
</div>
File:bscin18.png|Touch Screen
<BR>
</gallery>
<div style="box-shadow: 0 0 10px 0 #b1d5ee inset; border-radius:5px; padding:10px; padding-left:20px; background:#ebf4fa;">
 
<span style="color:#00719e; font-family: Helvetica; font-size:150%; font-variant: small-caps; padding-left:20px;">'''Bsc'''</span>
 
:[[File:BSC-All-Parts.png|500px]]
    '''1.'''  [[VT3000_-_Install_BSC_with_IO|<u>'''CLICK HERE'''</u>]] to view the step by step guide on '''Installing a BSC Module'''.
::<span style="font-size:120%; line-height: 3.5em; background:white; border:thin solid #90A4AE; border-radius:5px; padding:5px">[[VT3000 - Install BSC with IO|'''Install Hardware''']]</span>
 
</div>
 
<BR>
==='''PSM Module'''===
<div style="box-shadow: 0 0 10px 0 #b1d5ee inset; border-radius:5px; padding:10px; padding-left:20px; background:#ebf4fa;">
A Production Status Module has 2 pieces - a Touch Screen & an I/O Module.
<span style="color:#00719e; font-family: Helvetica; font-size:150%; font-variant: small-caps; padding-left:20px;">'''Psm'''</span>
 
:[[File:PSM-All-Parts.png|500px]]
<gallery widths=300>
::<span style="font-size:120%; line-height: 3.5em; background:white; border:thin solid #90A4AE; border-radius:5px; padding:5px">[[VT3000_-_Install_PSM_with_IO|'''Install Hardware''']]</span>
File:InstallPSM1.png|IO Module
</div>
File:bscin18.png|Touch Screen
<BR>
</gallery>
<div style="box-shadow: 0 0 10px 0 #b1d5ee inset; border-radius:5px; padding:10px; padding-left:20px; background:#ebf4fa;">
 
<span style="color:#00719e; font-family: Helvetica; font-size:150%; font-variant: small-caps; padding-left:20px;">'''Repeater'''</span>
 
:[[File:Repeater-All-Parts.png|500px]]
    '''1.'''  [[VT3000_-_Install_PSM_with_IO|<u>'''CLICK HERE'''</u>]] to view the step by step guide on '''Installing a Production Status Module'''.
::<span style="font-size:120%; line-height: 3.5em; background:white; border:thin solid #90A4AE; border-radius:5px; padding:5px">[[VT3000_-_Install_a_Repeater|'''Install Hardware''']]</span>
 
</div>
 
<BR>
==='''Repeater'''===
<div style="box-shadow: 0 0 10px 0 #b1d5ee inset; border-radius:5px; padding:10px; padding-left:20px; background:#ebf4fa;">
A Repeater is used to extend the mesh signal range.
<span style="color:#00719e; font-family: Helvetica; font-size:150%; font-variant: small-caps; padding-left:20px;">'''Audio Module'''</span>
 
:[[File:Wireless-Audio.png|500px]]
<gallery widths=300>
::<span style="font-size:120%; line-height: 3.5em; background:white; border:thin solid #90A4AE; border-radius:5px; padding:5px">[[VT3000_-_Install_Wireless_Tone_Audio_Module|'''Install Hardware''']]</span>
File:InstallRep1.png
</div>
</gallery>
<BR>
 
<div style="box-shadow: 0 0 10px 0 #b1d5ee inset; border-radius:5px; padding:10px; padding-left:20px; background:#ebf4fa;">
 
<span style="color:#00719e; font-family: Helvetica; font-size:150%; font-variant: small-caps; padding-left:20px;">'''Light Stack'''</span>
    '''1.''' [[VT3000_-_Install_a_Repeater|<u>'''CLICK HERE'''</u>]] to view the step by step guide on '''Installing a Repeater'''.
:[[File:WCM-All-Parts.png|500px]]
 
::<span style="font-size:120%; line-height: 3.5em; background:white; border:thin solid #90A4AE; border-radius:5px; padding:5px">[[VT3000_-_Install_Wireless_Light_Module|'''Install Hardware''']]</span>
 
</div>
==='''Wireless Audio Module'''===
<BR>
There are 2 types of Audio Module, Tone Only and MP3.
<div style="box-shadow: 0 0 10px 0 #b1d5ee inset; border-radius:5px; padding:10px; padding-left:20px; background:#ebf4fa;">
 
<span style="color:#00719e; font-family: Helvetica; font-size:150%; font-variant: small-caps; padding-left:10px;">'''Keyword Search'''</span>
<gallery widths=300>
{|style="margin:auto;"
File:InstallAudio1.png|Tone Only
{|class="wikitable" style="align:center; width:600px;"
File:InstallAudio2.png|MP3 IO
|-
File:mpin3.png|MP3 Speaker
!<span style="color:#0054a6; font-size:120%"><big>Type Subject or Key Word to Query Archives</big></span>
</gallery>
|-
 
|<inputbox>type=search</inputbox>
 
|}
    '''1.''' [[VT3000_-_Install_Wireless_Tone_Audio_Module|<u>'''CLICK HERE'''</u>]] to view the step by step guide on '''Installing a Tone Only Audio Module'''.
|}
 
</div>
 
<br>
==='''Wireless Lights Module'''===
[[File:VC Footer.png|center|link=Main Page]]
Wireless Light Modules come with light stack containing 1 to 5 lights.
{|style="background:transparent; color:black" border="0" height="200" align="center" valign="bottom" cellpadding=10px cellspacing=10px
 
|+style="background:transparent|
<gallery widths=300>
|-align="center"
File:ltsin1.png|5 Color Light
|
</gallery>
|[[File:LinkedIn.png|Follow Us On LinkedIn|link=https://www.linkedin.com/company/versacall/]]
 
|
 
|[[File:BlogIcon.png|View our Blog|link=https://www.versacall.com/blog/]]
    '''1.''' [[VT3000_-_Install_Wireless_Light_Module|<u>'''CLICK HERE'''</u>]] to view the step by step guide on '''Installing a Wireless Lights Module'''.
|}
 
 
='''Software Installation'''=
This section will provide instructions on how to install different types of software for the VT3000 system.
 
 
=='''VersaCall Providing Computer/Server'''==
All new systems come with the latest software & configuration pre-loaded on the system.
 
    '''1.'''  [[VT3000 - Upgrade VersaCall Software|<u>'''CLICK HERE'''</u>]] to view the step by step guide on '''Upgrading the VersaCall Software'''.
 
 
=='''Customer Providing Computer/Server'''==
 
    '''1.'''  [[VT3000_-_Minimum_Requirements|<u>'''CLICK HERE'''</u>]] to view the '''System Minimum Requirements'''.
 
    '''2.'''  Most systems will only need the 3 guides - the VersaCall Technician will inform you if a Device Plug-In Installation is required:
 
          '''a.''' [[VT3000 - Install - Pre-Requisites|<u>'''CLICK HERE'''</u>]] to view the step by step guide on '''Pre-Installation Steps'''.
 
          '''b.''' SQL Server is required for VersaCall - please select the option below that fits your situation.
 
              '''i.'''  [[VT3000 - Install - SQL Server 2008 - 2016|<u>'''CLICK HERE'''</u>]] to view the step by step guide on '''Installing SQL Server Express 2008 - 2016''' Steps.
              '''ii.'''  [[VT3000 - Install - SQL Server 2017|<u>'''CLICK HERE'''</u>]] to view the step by step guide on '''Installing SQL Server Express 2017 - 2019''' Steps.
              '''iii.'''  [[VT3000 - Install - Existing SQL Server Instance|<u>'''CLICK HERE'''</u>]] to view the step by step guide on '''Adding Databases & Login to an Existing SQL Server Instance''' Steps.
 
          '''c.'''  [[VT3000 - Install VersaCall Software|<u>'''CLICK HERE'''</u>]] to view the step by step guide on '''VersaCall Software Installation''' Steps.
 
          '''d.'''  [[VT3000_-_Install_Device_Plug_In|<u>'''CLICK HERE'''</u>]] to view the step by step guide on installing a '''Device Plug-In'''.
 
 
 
=Having Trouble?=
 
<gallery widths=150px>
File:ticketicon.png|Submit a Service Ticket|link=https://www.versacall.com/customer-support/service-ticket/
</gallery>

Latest revision as of 16:40, 9 November 2023

Call Now 858-677-6766 SubmitTckBtn.png EmailUsBtn.png


General Information

This page is designed to help you get your VersaCall system installed properly. There are 3 sections that will cover different aspects of the installation. You only need to open the guides that apply to the equipment you received/purchased.



IT Information

System Architecture Overview
Minimum Computer/Server Requirements


Computer/Server

If you received a Computer or Server from VersaCall in your order, click on the appropriate link below for installation instructions.
If your IT Department or Facility is providing the Computer or Server, skip to the bottom of this section for links related to Pre-Requisites and Software Installation.


VersaCall Provided ___________________________________
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Installation Instructions


IT/Facility Provided _________________________________
Step 1 - Install/Setup all Pre Installation Settings & Features.
Step 2A - Install SQL Server Express.
Step 2B - Use an existing SQL Server Instance.
Step 3 - Install the VersaCall (VT3000) Software.


Coordinator

USB __________________________________________________
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Install Hardware
Install Replacement Hardware


Remote - Real Port - Ethernet ________________________
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Install Hardware - Same Subnet
Install Hardware - Different Subnets


Remote - Serial RS-232 - Ethernet ____________________
RS232-Coor-All-Parts.png
Install Hardware - Same Subnet
Install Hardware - Different Subnets


Paging Transmitter

Model 12-62 - USB ____________________________________
1262-USB-All-Parts.png
Install Hardware
Install Replacement Hardware


Model 12-62 - Ethernet _______________________________
1262-Remote-All-Parts.png
Install Hardware - Same Subnet
Install Hardware - Different Subnet


Model 20-62 - USB ____________________________________
2062-USB-Parts.png
Install Hardware


Model 20-62 - Ethernet _______________________________
2062-All-Parts.png
Install Hardware


Phone Modem

Modem-All-Parts.png
Install Hardware - VersaCall Provided Computer
Install Instructions - IT Provided Computer


2-Way Radio

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Install Hardware
Troubleshooting


Android Device

Mini-PC-All-Parts.png
Install Hardware


Call Station

Battery Powered

CS-Battery-All-Parts.png

Install Hardware
Powered (110VAC)
CS-Power-All-Parts.png
Install Hardware


Bsc

BSC-All-Parts.png
Install Hardware


Psm

PSM-All-Parts.png
Install Hardware


Repeater

Repeater-All-Parts.png
Install Hardware


Audio Module

Wireless-Audio.png
Install Hardware


Light Stack

WCM-All-Parts.png
Install Hardware


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